Returning The Timepiece (Goods)

1) If your Goods are Faulty or you have cancelled your purchase, you must ensure that you take reasonable care of the Goods and you must return the Goods, together with all the paperwork, packaging, user manual and service papers as is applicable. You must return the Goods to us within 14 days of notifying us that they are faulty or that you wish to exercise your cancellation rights.

2) The returned Goods must be in the exact same condition as they were sent (including, but not limited to):

 2a) If the watch was sold as a new/unworn watch, it must be returned in this condition.

 2b) If there are any stickers on the watch, these must still be in tact. 

 2c) If the watch is on a bracelet, the correct number of genuine links supplied must be returned with the watch and the clasp/buckle must be returned in the same condition as it was sent.

 2d) If the watch comes on a leather or rubber or similar material strap, the strap and buckle must be returned in the same condition as it was sent in.

 
3) If you have cancelled your purchase, return postage, packaging and insurance will be your responsibility and you must follow our reasonable instructions. You will need to use a tracked mail system and retain proof of postage. You will need to insure the Goods to their full value and ensure that they are packed appropriately to prevent damage during transit. The return postage will be at your cost. Please ensure that when posting the Goods back to us you use at least as secure courier services as the ones that we have used to send the Goods to you as we will not be responsible for the items lost or damaged in transit when you are posting them back to us.

4) If you are returning Faulty Goods we will refund your reasonably incurred return postage costs provided you comply with our reasonable return instructions and you provide us with a copy receipt. If you are based outside the UK, we will refund your reasonably incurred return postage costs to a maximum of £20 (although this may be reviewed on a case by case basis) provided you comply with our reasonable return instructions and you provide us with a copy receipt. We may also arrange for a courier to collect the item, in which case you must you said courier and follow all the instructions.

5) If you are based outside of the UK, you may also have to pay import/export duty or other taxes, fees and charges applied by customs or other authorities for work carried out on your watch or returns. Please ensure that you correctly complete the relevant declarations. Any additional charges for customs clearance will be your responsibility. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs office for further information.

6) Upon receipt of the Goods we will need reasonable time to inspect the goods returned to ensure that they have not been altered in any way and that they are the same item that was sold to you. We may also make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary or negligent handling by you.

7) We will make any refunds due to you no later than 14 days after the day we receive back from you any goods supplied. 

8) Please note that the above policy does not apply to any item that has been specially ordered or altered (e.g engraved or personalised in any way) upon your request, all sales of this manner are final and non-refundable/exchange. This does not affect your statutory rights.